Last updated: 29 September 2026
You can ask us to cancel your order within 24 hours of placing it. Email info@fabriclova.com with your order number.
We will try to stop the order before it is packed. Once an order has been packed or shipped, we cannot cancel it. You can still return it after delivery under our Return and Refund Policy.
If we cancel a paid order, we refund the full amount to your original payment method. Your bank may take a few extra days to show it.
This policy does not affect your rights under UK consumer law.
Customer care: info@fabriclova.com, Monday to Friday, 9am to 5pm (UK time). We reply within one business day.
Contact details
Company: Fabriclova
Location: Room No. 15, Unit 603, 6th Floor, Sunbeam Centre, No. 27 Shing Yip Street, Kwun Tong, Hong Kong