Privacy policy

Last updated: 29 September 2026

Fabriclova is responsible for the personal information described here. Our location: Room No. 15, Unit 603, 6th Floor, Sunbeam Centre, No. 27 Shing Yip Street, Kwun Tong, Hong Kong. Fabriclova is powered by Shopify.

Information we collect

Depending on your use of the store, we may process contact and delivery details; order, return and transaction data; payment confirmation handled by payment providers; account preferences; customer-service communications; device, browser, IP, cookie and usage data; and information needed for security, fraud prevention and legal compliance.

How we collect and use information

Information may come directly from you, automatically from the website, or from providers involved in payment, fulfilment, delivery, analytics, advertising, fraud prevention or support. We use it to process orders and payments, provide returns and refunds, communicate with customers, operate and improve the store, prevent fraud, send permitted marketing, measure performance and comply with legal obligations.

Sharing and Shopify

Information may be shared with Shopify and service providers supporting hosting, payments, fulfilment, shipping, support, analytics, marketing, fraud prevention and cloud storage, or disclosed when required by law, to protect rights and safety, or in a legitimate business transaction. We do not sell customer contact details for money. Shopify may process information in countries other than where you live.

Cookies, advertising and international transfers

The store may use cookies for essential functions, preferences, analytics and advertising. Where required, consent choices will be provided, and marketing emails include an unsubscribe option. When law requires safeguards for international transfers, recognised contractual or legal mechanisms will be used.

Retention and security

We retain information only as long as reasonably needed for orders, support, legal compliance, disputes, fraud prevention and enforcement. We use reasonable administrative, technical and organisational safeguards, but no transmission or storage method is completely secure.

Your rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability, and withdraw consent where applicable. We may verify identity before responding. UK customers may complain to the UK Information Commissioner's Office.

Children and changes

The store is not intended for children unable legally to enter a purchase contract. We do not knowingly collect children's information contrary to law. We may update this policy; the current version and date will be posted here.

Contact

Email: info@fabriclova.com
Hours: Monday to Friday, 9am to 5pm (UK time). Closed at weekends and on UK public holidays. We reply within one business day.

Fabriclova
Room No. 15, Unit 603, 6th Floor
Sunbeam Centre
No. 27 Shing Yip Street
Kwun Tong, Hong Kong