Refund policy

Last updated: 29 September 2026

This policy applies to orders delivered within the United Kingdom.

30-day return period

You may request a return within 30 days after your order is delivered. Items must be unworn, unused, unwashed and in resalable condition, with original tags and packaging. Proof of purchase is required.

How to request a return

Returns are accepted by mail only. Contact us before sending anything and provide your order number, the item, the reason for return, and photographs if it is damaged, defective or incorrect.

Email: info@fabriclova.com
Hours: Monday to Friday, 9am to 5pm (UK time). Closed at weekends and on UK public holidays. We reply within one business day.

If the return is accepted, we will email you the return address and instructions. Please do not send items before you hear from us. Items sent without approval may be delayed or rejected.

Return shipping costs

For change-of-mind returns, including an unwanted item or a size selected incorrectly by the customer, the customer pays return shipping. Use a tracked service and keep proof of postage. If an item is damaged, defective or incorrect, Fabriclova will provide an appropriate remedy and cover reasonable return shipping where a return is required.

Non-returnable items

For hygiene and safety, underwear and swimwear cannot be returned after a hygiene seal is removed. Gift cards and personalised or made-to-order items are non-returnable unless faulty or applicable law requires otherwise.

Damaged, defective or incorrect items

Contact us promptly with the order number, a description and clear photographs. We will review the claim and offer an appropriate remedy, which may include replacement, refund or reimbursement of reasonable return shipping.

Exchanges

We do not process direct exchanges. Request a return for the original item and place a separate new order.

Refunds

After the returned item reaches the approved address, we will inspect it and notify you whether the refund is approved. Once approved, the refund will be issued to the original payment method within 7 to 10 business days. Your bank or payment provider may require additional time to display it. Original delivery charges are non-refundable unless the item was damaged, defective or incorrect, or applicable law requires otherwise.

Nothing in this policy limits mandatory UK consumer rights.